Johar Police chatbot brings police services to WhatsApp in Jamshedpur
PINAKI MAJUMDAR Jamshedpur, September 9: Accessing police services and essential information has become easier for residents of East Singhbhum with the district…
PINAKI MAJUMDAR
Jamshedpur, September 9: Accessing police services and essential information has become easier for residents of East Singhbhum with the district police launching the “Johar Police” chatbot, offering a range of citizen services through WhatsApp.
According to a press note issued by the office of the Senior Superintendent of Police, East Singhbhum, on September 9, the Jamshedpur Online Help & Assistance for Residents (JOHAR POLICE) chatbot has been designed to provide convenient access to police-related services without requiring citizens to visit police offices for routine enquiries and assistance.
To use the facility, residents simply need to send “Hi” on WhatsApp to 9471167577. The chatbot will provide information and assistance related to lost mobile phones, cybercrime complaints, traffic and challans, passport verification and character certificates.
Citizens can also use the chatbot to check the status of police verification, applications and complaints submitted at police offices, besides finding information about the nearest police station.
Women, senior citizens can also seek assistance
The chatbot also provides assistance related to women’s safety and eve-teasing complaints, support for senior citizens, and a platform for citizens to submit complaints, suggestions and feedback to the police.
The initiative is aimed at bringing police services closer to citizens by enabling them to access information and assistance from their homes through WhatsApp.
It is also expected to reduce unnecessary visits to police offices and make communication between the police and the public faster and more effective.
SSP calls initiative citizen-friendly
East Singhbhum SSP Ehtesham Waqarib said the initiative was an important step towards making policing more accessible, responsive and citizen-friendly.
“Johar Police is an important step towards making policing more accessible, responsive and citizen-friendly. Our endeavour is to ensure that people can access essential police services and information conveniently through their mobile phones, while strengthening direct communication between the police and the public,” he said.
Citizens urged to use chatbot
The East Singhbhum Police has appealed to residents to make maximum use of the new facility. Citizens can also access the chatbot by scanning the QR code provided by the police.
